Effective Date: 07.05.2026
Last Updated: 07.05.2026

Matthysen Funeral Services (“we”, “our”, “us”) is committed to protecting the privacy and personal information of our clients, website visitors, and policyholders. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make use of our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following information:

Personal Information

• Full name
• Contact number(s)
• Email address
• Physical address
• Identity number (where required)
• Date of birth
• Funeral policy application information
• Beneficiary information
• Any information voluntarily submitted through forms or enquiries

Technical Information

• IP address
• Browser type and version
• Device information
• Website usage statistics
• Cookies and tracking data

2. How We Use Your Information

We use your information to:

• Respond to enquiries and requests
• Process funeral policy applications
• Provide funeral and memorial services
• Contact you regarding services requested
• Improve our website and customer experience
• Comply with legal and regulatory requirements
• Prevent fraud and unauthorized activities
• Send service-related communications

We will only use your personal information for lawful purposes.

3. POPIA Compliance

Matthysen Funeral Services is committed to complying with the provisions of the South African Protection of Personal Information Act, 2013 (POPIA).

We collect, process, and store personal information responsibly and only for legitimate business purposes.

You have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of personal information where legally permissible
• Object to certain forms of processing
• Withdraw consent where applicable

4. Sharing of Information

We do not sell or rent personal information to third parties.

Information may be shared only when necessary with:

• Registered underwriters administering funeral policies
• Regulatory authorities where required by law
• Professional service providers assisting with funeral arrangements
• Technology and website service providers
• Law enforcement agencies when legally required

All third parties are expected to maintain appropriate confidentiality and security measures.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Loss
• Theft
• Misuse
• Alteration
• Disclosure

While we strive to protect your information, no internet-based system can be guaranteed to be completely secure.

6. Cookies

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies help us:

• Understand website usage
• Improve website performance
• Remember user preferences

Users may disable cookies through their browser settings; however, some website functionality may be affected.

7. Funeral Policy Applications and Enquiries

Information submitted through funeral plan application forms, contact forms, or enquiry forms will be used solely for the purpose of:

• Processing applications
• Providing quotations
• Responding to enquiries
• Delivering requested services

Application information may be shared with the relevant registered underwriter for policy administration purposes.

8. External Links

Our website may contain links to external websites.

We are not responsible for the privacy practices, content, or security of third-party websites. Users are encouraged to review the privacy policies of those websites separately.

9. Retention of Information

We retain personal information only for as long as necessary:

• To provide services
• To comply with legal obligations
• To resolve disputes
• To maintain business records

Once information is no longer required, it will be securely deleted or destroyed.

10. Children’s Privacy

Our website is not intended to collect information directly from children without the involvement of a parent, guardian, or responsible adult.

Where information relating to minors is required for funeral policy administration or funeral services, such information will only be processed with appropriate authority and consent.

11. Changes to this Privacy Policy

Matthysen Funeral Services reserves the right to update or amend this Privacy Policy at any time.

Any changes will be published on this page and will become effective immediately upon publication.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Matthysen Funeral Services
📍 204 St Joseph Avenue, Eersterust, Pretoria
📞 072 093 6411
📧 admin@matthysenfs.co.za
🌐 www.matthysenfs.co.za

Consent

By using this website, submitting forms, or engaging with our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and the collection and processing of your personal information as described herein.